Legal

Terms & Conditions

These are standard studio terms provided as a starting point. Please confirm the specifics (cancellation window, fees, and refunds) and have an attorney review before launch.

Booking & reservations

By completing a reservation you acknowledge that participation in Pilates, fitness classes, workshops, events, and related activities involves inherent physical risks, and you agree to review and electronically sign our Liability Waiver before participating. Reservations are subject to the policies below.

Cancellation policy

To be fair to our instructors and the members on our waitlists, please cancel or change a reservation at least 12 hours before class start.

Cancel more than 12 hours ahead: no charge — your class credit returns to your account.
Late cancellation (within 12 hours of start): the class credit is forfeited, or a $15 late-cancellation fee applies for unlimited members.
No-show: the class credit is forfeited, or a $20 no-show fee applies for unlimited members.
Waitlist: if a spot opens and you're added from the waitlist, the same 12-hour window applies.

Late arrival

For the safety of our community and to preserve the class experience, late entry is not permitted after class begins. Please arrive at least 10 minutes early — especially for your first visit.

Health & safety

Grip socks are mandatory for every class. Please tell your instructor about injuries, pregnancy, or medical conditions before class.

Liability waiver (summary)

Participants assume the risks of physical activity and, to the fullest extent permitted by law, release Redefyne Studio, its instructors, and staff from liability for injuries sustained during participation. The full waiver is presented for electronic signature during your first booking.

Text Messaging Program (SMS)

Who sends the messages

Text messages are sent by Redefyne Studio (RDFYNE LLC). Messages relate to class reservations and reminders, schedule changes, studio updates, and — with your separate consent — promotions and offers. Consent to receive text messages is not a condition of purchase.

Cancelling messages and getting help

You can cancel the SMS service at any time. Just text "STOP" to (714) 487-4564, or reply STOP to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@redefynestudio.com or (714) 487-4564.

Message frequency and rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Privacy

For details on how we handle your information, including mobile information, please see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Refunds

All purchases — drop-in classes, class packs, and memberships — are non-refundable and non-transferable, except where required by law. Class packs are valid for the period noted at purchase (the 8-Class Pack is valid for one month from the date of purchase). Recurring memberships, where applicable, may be cancelled at any time to stop future billing with at least 5 days' notice before the renewal date; the current billing period is not refunded. If an injury or medical condition prevents participation, please contact us — we may pause or credit your account at our discretion with supporting documentation.